Connettore Cmdb Otrs | saascity.tech
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OTRS ADD-ONS CMDB viewer for OTRS. Home; GCMDB: OTRS plugin for the graphical display of CMDB; GCMDB: OTRS AddOn for the graphical display of CMDB. GCMDB Graphic CMDB Viewer is an extension of OTRS developed by E-time for an improved graphical display of CMDB and rapid access to the information contained in them. GCMDB Graphic CMDB Viewer è un'integrazione OTRS ITSM che permette una migliore visualizzazione grafica del CMDB e facilità la ricerca delle informazioni. Graphic plugin for Otrs cmdb. Customer Service, ITSM and Corporate Security – OTRS is the perfect choice for any industry. Work with our experts to tailor helpdesk solutions to your specific organizational needs. Defining custom Config Item classes in OTRS CMDB. Posted on 06th December 2017. There are five types of configuration items CIsavailable in OTRS by default which are Computer, Hardware, Network, Software and Location.

This package provides GenericAgent module that assigns an agent for ticket in given queue according to 2 parameters: 1 ticket´s dynamic field value 2 CMDB 29/07/2014 · OTRS is a configuration management system CSM, that has its own CMDB in order to manage configuration Items CI involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those. 19/02/2011 · Un termine fondamentale per chi lavora seguendo le best practice ITIL è sicuramente CMDB. il Configuration Management DataBase CMDB, la cui definizione versione 3 dell' ITIL è: Database usato per immagazzinare Records di Configurazione durante tutto il loro ciclo di vita. Un CMDB aiuta l'organizzazione comprendere.

15/02/2019 · itop - ITSM & CMDB OpenSource A simple, web based IT Service Management tool Brought to you by: alexia-combodo. We are using OTRS as Ticket sytsem and now i would connect iTop to OTRS. Is that possible? Regards Markus. OTRS – Manuallly Importing CMDB Items. Posted on June 19, 2013. UPDATED: I’ve changed employers and have moved on to other projects. I no longer use OTRS, or have access to OTRS, so I won’t really be able to help you beyond what I’ve already posted here. querying otrs database. Ask Question Asked 7 years ago. Active 7 months ago. Viewed 5k times 1. I have a problem with creating a query on a postgresql database from OTRS. I need to get an asset list with some data that is stored in the CMDB, but I am having.

It would be great if OTRS Reports Module could generate "Dynamic List" kind reports. Today it is not possible. Another alternative way to get lists of CIs is that the Search functionality in the CMDB could use a Multiple Selection Field, to be able to perform searches over several CI classes at once.

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